Refund Policy
To start a return, you need to contact us at marketing@czur.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marketing@czur.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return shipping address:
US: 9620 KLINGERMAN ST., SOUTH EL MONTE, CA 91733, USA
CN: RM722, Block B, Building No. 12, Shenzhen Bay Eco-Technology Park, No. 10 Gaoxin South RD., Nanshan District, Shenzhen, 518063, China
DE: Door No.10, Draisstr St., Bruchsal ,76646 ,Germany
Note: Do not return the package without permission, otherwise the packages will be damaged.