10 FAQs of CZUR Book Scanner（From Customer Review）

Introduction

Whether you’re a first-time user or a long-time fan of CZUR book scanners, it’s common to run into questions while setting up or using your device. To help you save time and get the most out of your scanner, we’ve compiled 10 of the most frequently asked questions from real customer feedback.

From understanding default file formats to troubleshooting scanning issues and optimizing photo digitization, this guide is designed to provide quick, clear answers to help you work smarter, not harder.

1. Why does the CZUR Book Scanner Save Images in JPG Format by Default Instead of a Lossless Format?

CZUR scanners default to saving scanned images in JPG format for several practical reasons:

• Wide compatibility: JPG is one of the most widely used image formats. It ensures that your scanned files can be easily viewed, shared, or printed across virtually all devices and software platforms without any compatibility issues.
  

• Flexible export options: While JPG is the default format, CZUR’s scanning software allows users to export files in formats such as TIFF. You can also convert scans directly into PDF, Word, Excel, and other formats to meet more advanced or professional needs.

2. How can I Save Scanned Images to a Specific Folder or Dubfolder? Is There a “Save As” Option?

CZUR scanner users often ask if there’s a “Save As” feature similar to what’s available on computers, allowing them to choose a save location for each scanned image. This is especially useful when organizing different types of documents into separate folders.

CZUR scanning software doesn’t offer a “Save As” pop-up after each scan. However, you can still choose where your files are saved by setting or changing the save path in advance.

✅ Tip:
Before scanning, click the “Save Path” button (folder icon) in the left-right corner of the software. Select or create the folder you want. All scanned images will then be saved directly to that location—no need to move them afterward.

This helps keep your files organized without disrupting your workflow.

Figure1-saved your files by setting or changing the save path in advance

3. Can CZUR Scanners be Used for Photo Digitization?

Yes, CZUR ET series scanners can digitize photos, especially for general home use. While these scanners are primarily optimized for documents and books—with features like built-in ABBYY® OCR, patented curve flattening technology, and high-speed scanning—they can also handle basic photo digitization tasks.

Here’s what you need to know:

• ✅ Great for casual use
   Perfect for digitizing family photo albums and everyday prints.
  

• ⚠️ Not suitable for professional photography
  For studio-quality image results, it’s best touse use professional-grade scanners along with color calibration tools to ensure accurate tone reproduction.

• 🛠 Not ideal for photo restoration alone
  If you're working with antique, damaged, or faded photos, it is recommended to use a professional image scanner and image editing software (such as Photoshop) for proper restoration and enhancement.

4. How to Scan Curved/Reflective Books?

For Curved Pages

a) Turn on the scanner, then select [Facing Pages] processing mode.

b) Keep the bound document open; you may press the blanks on both sides of the pages. Please wear finger cots when pressing the document. Foot pedals are more convenient for scanning bound documents.

c) The software will automatically flatten curved, finger removal, perform deviation correction, edge trimming, and quality adjusting of the pages.

d) Please close the preview window to scan the results.

For Reflective Materials:

When you scan reflective materials such as magazines or glossy books. You could turn off the built-in LED light in the scanner, and move the device to a bright natural light place to scan the pages.

You can also watch this short YouTube video for a step-by-step guide:

5. How to Fix the Issue When the Software Keeps Showing "Detecting Device..." After Clicking the Scan Button?

a) Check that the scanner drive was installed successfully. If not, please install and try again. Please check as shown below:

Figure2-Check that the scanner drive was installed successfully

b) If the scanner driver is installed successfully, you can:

      I. Restart your PC and shut down the antivirus software first. Then re-install the software and try again.

      II. Change another USB port and try again (including the USB port that connects keyboard and mouse).

      III.Change another PC and try again.

      IV. Make sure in Windows "camera privacy settings", "Let apps use my camera" is on!

c) If the above methods don’t help, please send the firmware and software version of this scanner to customer support: support@czur.com.

6. What Should I do If Finger Removal Fails After Scanning in [Facing Pages] Mode?

If the scanner fails to automatically remove your fingers when scanning facing pages (such as books or magazines), please follow the steps below to check and resolve the issue:

a) Make sure to wear the finger cots when you scan.

b) Make sure the left thumb wears left finger cots, and the right thumb wears the right finger cots.

c) Make sure the finger cots are pressed in the middle of the edge (as shown), neither upside nor downside.

Figure3-Finger Removal

d) If the issue persists after following the instructions, please take a screenshot of the problematic scanned image and send it to customer support：support@czur.com.  We will assist you further in resolving the problem.

7. Can I Use Multiple CZUR Scanners on One PC?

Yes! Just re-enter the scanner’s SN (on the device's bottom) when switching.

 8. What does Scanning Thickness Refer to?

For scanning thickness and size specifications, please refer to this page: https://shop.czur.com/pages/comparescannner. The thickness refers to the distance from the surface of the scanned pages to the black document mat. And you can get the best result within the recommended value.

9. How Long do the ET Book Scanner Bulbs for the Lights Last？

A: The bulbs typically last around 10,000 hours. If they get damaged, you can purchase a replacement here: https://shop.czur.com/products/czur-side-light

10. What Period can We Return If Anything is Wrong with the Item?

A: Our products come with a 1-Year Limited Warranty. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The product must be unused and in its original packaging. For more details, please check our refund policy: https://shop.czur.com/pages/refund-policy.

Conclusion

We hope this FAQ guide has helped you better understand how to use your CZUR scanner more efficiently and with fewer frustrations. If your question wasn’t covered here or if you need further assistance, don’t hesitate to reach out to our support team at support@czur.com. 

Want more tips, how-to guides, and real-user insights? Be sure to check out the rest of our blog section, and stay updated on the latest product updates and best practices.